Creating Issues
From Eventum
There are four ways to create issues.
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Create Issue from Anonymous Reporting Link
Has to be enabled from the administrator menu.
Projects that have the allow anonymous reporting set, show up hyperlinks to Report Issue Anonymous Form on the login page.
When issue is created from Anonymous Form, the default initial status is defined from each project configuration; default category and priority are defined from Anonymous Reporting configuration.
Automatically Create Issue using Email Integration
Enable email integration and set the download_mail function as a cron job or windows schedule. Eventum is able to see relations between issues and email based upon a reference to the issue number spelled like [#1234] in the title of an e-mail.
When issue is auto-created from Email, the default initial status is defined from each project configuration; default category and priority are defined from Manage Emai, Auto-Creation of Issues Configuration.
Create an Issue Manually
As easy as dialing 911. Log in to Eventum. Select the required project. Press Create Issue from the menu on the top of the page.
When issue is created from Create issue Form, the default initial status is defined from each project configuration; the reporter selects the Category and Priority for each issue.
Create an Issue using Email Integration by Associating Email
Enable email integration and set the download_mail function as a cron job or windows schedule. Email that is not directly recognized by Eventum piles up in a mail queue per project (accessible from the menu on the top of every page for Standard Users or higher role users). From this mail queue you can manually assign e-mail to issues or let Eventum generate a new issue from the e-mail.
When issue is created by the user from Email manually, the default initial status is defined from each project configuration; the user selects the Category and Priority (uses same form as create issue, with pre-filled fields).
